FAQ:
Does Hanover Lantern have a minimum order amount?
No. there is no minimum order amount.
Does Hanover Lantern sell direct?
We do not sell direct, Hanover supports a network of lighting showrooms and electrical
distributors.
Can anyone get prices?
You can only get prices if you have an active account with Hanover Lantern.
What is your freight amount?
Freight allowed is based on what type of product you are buying. For commercial projects
and products it is $3,500 and for showrooms and residential projects it is $1,800.
What is your lead time?
Lead time for commercial products is 6-8 weeks and residential is about 4- 6 weeks
Do you have items in stock?
No, lead time for commercial products is 6-8 weeks and residential is about 4- 6 weeks
What do you get with a mailbox?
You get the standard post cap, post, two piece wrap base and the mailbox.
What does T/O mean?
T/O is a measurement from the center of the outlet box to the top of the fixture.
What does EXT mean?
EXT is the measurement of how far the fixture extends from the mounting surface to the
front of the fixture.
How many letters or numbers can you get on signs?
Please contact the factory
What are the size of the numbers or letters on signs?
Please contact the factory
Can we get a 3-lite cluster or medium base socket in all fixtures?
Fixtures with standard MED socket can not get clusters. Fixtures with clusters can always
move down (C4 to C3 to MED)
What is the measurement of the wall plates?
Wall plate measurements are shown in the catalog beside the pictures of the fixtures.
Are brass accents and parts covered under the lifetime warranty?
No, because brass tarnishes over time. Brass accents and parts are also no longer offered.
Are the mounting stems included with the landscape fixtures?
Mounting stems are not included with the line voltage landscape lighting fixtures, but the
low voltage models that start with LVW do come with a 24" mounting stem.
Do you have a standard finish?
Since all of our fixtures are made to order, you can choose from 22 standard finishes
without an up charge.
What turns yellow quicker; acrylic or polycarbonate?
Polycarbonate yellows quicker compared to acrylic.
What is stronger; acrylic or polycarbonate?
Polycarbonate is stronger than acrylic.
How deep do you suggest digging a hole for a direct burial post?
How far you bury a pole is based on your local code and frost line, a safe rule of thumb
is two feet.
What is the standard location for a number 12 receptacle?
42 1/2" up from bottom.
What is the standard location for a number 10 photo cell?
7 1/2" down from top.
Can anchor bolts be shipped ahead of the order?
Yes, anchor bolts can be shipped ahead, you need to request them to ship right away on
your order.
What does FRM stands for?
Fluted arm roof mount.
What does FSM stands for?
Fluted arm standard mount.
What does RM stands for?
Roof mount.
What type of paint do you use?
We use a powder coat process and hand apply secondary finishes.
Do you offer integrated LED?
Yes, most models have options for integrated LED.